Technology has the power to streamline and make businesses more efficient. It simultaneously provides more personalized service than ever before. The hospitality industry is diverse and has to meet a broader set of needs than almost any other industry. Innovations and technology can help this industry with virtual customer service, chat-bots to assist guests online rather than dealing with the hassles of connecting over phone. In fact, you don’t need to hire separate staff to meet the different needs of your guests; you just need the right programs. However, hospitality business can use technology for more than customer service. trizlabz is researching in the areas where it can use technology to help create a more convenient, safe and personalized guest experience by reducing operating costs.